Please register for classes through our website
Late Cancel/No Show Policy (Effective July 1, 2018)
If you are unable to attend class, please remove yourself from the class via our website, the VIM app, or the MindBody app. If a member late cancels or no-shows to a class, they will receive a strike on their account. A late cancel occurs when a member cancels their class less than 1 hour before the scheduled start time of the class. If a member cancels their reservation more than 1 hour before class, a strike will NOT occur.
We will be pulling reports quarterly (every 3 months), and if members have accumulated more than 3 strikes per quarter, they will not be able to sign up for classes for 30 days. Members who have received more than 3 strikes during this time period are still able to attend classes as a drop-in, but they are not able to pre-register. Once the 30 days are up, members will be able to sign up for classes again.
We saw a widespread issue with late cancels and no-shows this year, so we have implemented this policy to encourage members to cancel their registration so that somebody on the wait list may attend class in their place. Please email email@example.com with any questions on this policy.